Terms & Conditions

Last Updated: December 10th, 2025

Welcome to https://unbound-now.com/ (the “Site”), owned and operated by Unbound, LLC (“Unbound,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (this “Agreement”) govern your access to and use of the Site and any services provided through the Site (collectively, the “Services”).

By accessing or using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Site or Services.

For purposes of this Agreement:

  • A “Site User” is anyone who accesses or browses the Site.

  • A “Client” is any person who purchases or uses paid Services through Unbound (e.g., a session or session package with a Rapid Rewire Method specialist).

Both Site Users and Clients are referred to as “you” and “your.”

Client Services Agreement Supremacy for Services

If you purchase or use coaching Services as a Client, your relationship with Unbound and your Coach is also governed by the Unbound Client Services Agreement (the “Client Agreement”). In the event of any conflict between these Terms & Conditions and the Client Agreement with respect to the Services, the Client Agreement will control.

1. Eligibility

By using the Site or Services, you represent and warrant that you are at least eighteen (18) years old and have the legal capacity to enter into this Agreement. The Site and Services are not intended for, and may not be used by, anyone under the age of 18. If we become aware that we have collected information from someone under 18, we will delete such information promptly.

2. Nature of the Services; No Medical or Mental Health Care

Unbound is a matching platform and marketplace that connects Clients with independent practitioners, including coaches, certified Rapid Rewire Method coaches, and other wellness professionals (collectively, “Specialists”). These Specialists provide mental, emotional, and personal-development support using Rapid Rewire Method tools and other coaching methodologies (the “Sessions”). The Services consist solely of coaching, personal development, and educational support. The Services are not medical treatment, psychotherapy, counseling, psychiatry, crisis intervention, or any form of professional mental or physical healthcare, nor are they a substitute for such care.

2.1 Not Medical, Psychological, or Emergency Services

Unless explicitly stated in writing by a specific Specialist in a separate agreement outside the Unbound platform:

  • Specialists are not acting as physicians, psychiatrists, psychologists, or other licensed mental health or medical providers while providing Sessions through Unbound.

  • The Services do not include medical, psychological, psychiatric, or other licensed healthcare treatment, diagnosis, or prescribing of medication.

  • The Services are complementary, educational, and coaching-oriented, and are not a substitute for professional medical or mental health care.

  • No therapist–client, physician–patient, or other protected healthcare relationship is created between you and Unbound.

You agree to:

  • Continue to seek qualified medical, psychological, or other healthcare as needed.

  • Call 911 or your local emergency number or go to the nearest emergency room if you are in crisis, in danger, or experiencing a medical or mental health emergency. 

3. Our Role; Independent Specialists

Unbound provides the technology platform, payment processing, and customer support to help match you with a Specialist and schedule Sessions.

  • Specialists are independent contractors, not employees, agents, or representatives of Unbound or Unbound, LLC.

  • Unbound does not supervise, control, or direct how Specialists provide their Sessions and does not guarantee any specific outcome, result, or change.

  • Any information, opinions, or advice given by a Specialist are solely their own and do not necessarily reflect the views of Unbound or Unbound, LLC.

You are solely responsible for deciding whether to work with a particular Specialist and for how you use any information or recommendations you receive.

4. No Guarantees; Individual Results Vary

We want to be transparent:

  • We do not guarantee specific results. Emotional, mental, or life changes depend on many factors, including your history, participation, and implementation.

  • Any testimonials, case studies, or examples shown on the Site or in our marketing materials represent individual experiences and are not a promise that you will experience the same results.

  • Your results may be better, worse, or different, and may take more or less time than others.

By using the Services, you agree that Unbound and the Specialists are not liable for your decisions, actions, or any outcomes you create in your personal or professional life.

5. Session Scheduling, Cancellation & Rescheduling

5.1 Scheduling

You are responsible for scheduling and attending your Sessions. Scheduling is done through the Site or as otherwise instructed by Unbound or your Specialist.

5.2 Cancellation & Rescheduling Policy

To respect Specialists’ time and allow others to book:

  • You must cancel or reschedule a Session at least 24 hours before the scheduled start time.

  • Cancellations or reschedule requests made less than 24 hours before the Session may be treated as a late cancellation and are subject to being charged in full for that Session.

  • If you do not show up for a scheduled Session, the Session will be considered used and no refund or credit will be provided.

Instructions for cancelling or rescheduling will be provided in your confirmation emails or on the Site. It is your responsibility to follow those instructions.

5.3 Conduct During Sessions

Unbound, LLC and Specialists reserve the right to decline or end a Session immediately if, in their sole discretion, you are:

  • Under the influence of drugs or alcohol;

  • Using abusive, threatening, or inappropriate language or behavior; or

  • Engaging in any conduct that makes the Session unsafe or unproductive.

If a Session is ended for these reasons, it will be treated as completed and no refund or reschedule will be offered.

6. Pricing, Payment, Packages & Rematch

6.1 Pricing and Payment

Current pricing for Sessions and packages is displayed on the Site and may change from time to time. All prices are shown in U.S. dollars unless otherwise stated.

You agree to:

  • Provide valid, current payment information (e.g., credit or debit card);

  • Authorize Unbound (and our payment processor) to charge your chosen payment method for all Sessions or packages you purchase; and

  • Pay any applicable fees, taxes, or charges.

We may update our pricing at any time. Price changes will not affect Sessions or packages you have already purchased but not yet used, unless stated otherwise at the time of purchase.

6.2 Session Packages & Expiration

If you purchase multiple Sessions as a package (e.g., 3-session or 5-session package), the following generally applies unless otherwise specified at checkout:

  • Session credits in a package must be used within 180 days from the purchase date.

  • Unused session credits after the expiration date may be forfeited and are not refundable, unless otherwise required by law.

The specific expiration period will be stated at the point of purchase or in your confirmation email. Please review that information carefully.

6.3 Refunds

Unless expressly stated otherwise in writing at the time of purchase or required by law, all payments for Sessions, packages, and subscriptions are final and non-refundable. Completed Sessions are non-refundable. Unused session credits are non-refundable. Any promotional, discount, or special terms may have their own refund or cancellation rules. Where there is a conflict, the specific promotional terms will control for that purchase.

6.4 Rematch Guarantee

If after your first Session with a new Specialist you feel they are not a good fit, you may request a one-time rematch to a different Specialist within the same general tier or rate, subject to availability and reasonable timing limits. To qualify, you must submit your rematch request within 7 days of the completed Session and before any subsequent Session with the same Specialist is scheduled or delivered. The specifics of the Rematch Guarantee (including what is covered and how it is delivered, e.g., a credit toward a new Specialist) may be updated from time to time and are described on the Site.

6.5 No Chargebacks

By purchasing Services, you agree not to initiate chargebacks for validly delivered Services. Any billing concerns must be raised directly with Unbound at [email protected].

7. Recordings & Safe Use

You are strictly prohibited from recording, capturing, copying, or distributing any part of a Session—including audio, video, screenshots, transcripts, or notes—without the express prior written consent of both Unbound and the Specialist.

From time to time, a Specialist may offer to record portions of a Session or provide you with audio or video content (collectively, “Recordings”) for your personal use. You will be informed if a Session is being recorded and can decline.

Unless otherwise stated, all Recordings are owned by Unbound and/or the Specialist and are licensed to you for personal, non-transferable, non-commercial use only. You may not share, post, publish, sell, or redistribute any Recording or related content without our prior written consent.

For your safety:

  • Do not listen to or watch any Recording while driving, operating machinery, or performing tasks requiring full attention.

  • Only use such Recordings in a safe, quiet environment where you can relax without risk of harm.

Unauthorized recording, sharing, or distribution of any Session or Recording is a material breach of this Agreement and may result in termination of access and legal action.

8. Accounts, Security & Acceptable Use

8.1 Accounts

When you create an account on the Site or on any connected third-party platform we use to deliver the Services, you agree to:

  • Provide accurate, current information;

  • Keep your login credentials confidential; and

  • Be responsible for all activity that occurs under your account.

If you believe your account has been compromised, you must notify us immediately at [email protected].

8.2 Acceptable Use

You agree that you will not:

  • Use the Site or Services for any unlawful, harmful, or fraudulent purpose;

  • Harass, threaten, or abuse any Specialist, staff member, or other user;

  • Upload or transmit any viruses, malware, or harmful code;

  • Attempt to hack, scrape, or reverse engineer any part of the Site;

  • Reproduce, distribute, or exploit any content from the Site or Services except as expressly allowed in this Agreement.

We may, at our discretion, suspend or terminate your access if we believe you have violated this Agreement or pose a risk to others or to Unbound, or Unbound, LLC.

9. Privacy

We care about your privacy. Our Privacy Policy explains how we collect, use, share, and protect your information. By using the Site or Services, you consent to our data practices as described in the Privacy Policy.

10. User Representations & Acknowledgments

By using the Site or Services, you represent, warrant, and acknowledge the following:

10.1 Understanding of Service Limitations

You understand that information, guidance, or support you receive through the Services is not intended to diagnose, treat, cure, or prevent any physical, emotional, or mental health condition. You agree that the Services are not a substitute for medical or mental health care, and Unbound, LLC encourages you to seek qualified healthcare professionals for any questions or concerns about your health or wellbeing.

10.2 Age Requirement

You represent that you are at least eighteen (18) years old and are legally permitted to use the Site and Services.

10.3 Authority

You represent that you have the legal capacity and authority under the laws of your state or country of residence to enter into and comply with this Agreement.

10.4 Independent Specialists

You understand that Specialists on the platform are independent contractors, including certified Rapid Rewire Method coaches, mindset coaches, or other wellness practitioners. You acknowledge that they are not acting as licensed mental health providers or medical professionals (unless explicitly stated in a separate agreement) when delivering Sessions through Unbound.

10.5 Accuracy of Information

You agree that all information you provide to Unbound, LLC or to Specialists, including personal details, contact information, and any relevant history, is truthful, accurate, and complete to the best of your knowledge.

10.6 Behavior & Communications

You agree not to use abusive, threatening, harassing, defamatory, or inappropriate language or behavior toward Unbound staff, Specialists, or other users. You also agree not to knowingly submit or post false, misleading, or harmful reviews, comments, or complaints about Unbound, Unbound LLC, or its Specialists.

10.7 Privacy Acknowledgment

You understand that Unbound, LLC will collect, process, and store your information in accordance with the Privacy Policy. By using the Services, you consent to these practices.

10.8 Acceptance of Terms

Your use of the Site or Services in any capacity constitutes your acceptance of this Agreement, including any updates made according to Section 19.

10.9 Violation of Representations

If you violate any of these representations, Unbound, LLC may, at its sole discretion, suspend or terminate your access to the Site or Services. You agree to indemnify Unbound, LLC for any claims, losses, or damages resulting from your breach, as outlined in Section 17 of this Agreement.

11. Marketing Communications

By providing your email address or phone number and using the Site or Services, you may receive transactional, service-related, and marketing communications from Unbound.

  • You can opt out of marketing emails at any time by clicking the unsubscribe link in the email.

  • You can opt out of marketing text messages by following the instructions provided in those messages (e.g., replying STOP).

Even if you opt out of marketing communications, you may still receive important transactional messages related to your account, purchases, or Sessions. You are not required to agree to receive marketing communications as a condition of purchasing Services.

12. Right to Refuse or Terminate Services

Unbound, LLC and its Specialists are committed to providing a safe, ethical, and appropriate environment for all Clients. To ensure the wellbeing of both Clients and Specialists, Unbound, LLC reserves the right, in its sole discretion, to refuse, suspend, or terminate the provision of Services to any individual at any time, including but not limited to the following circumstances:

12.1 When Services Are Not Appropriate

Unbound, LLC may decline to provide Sessions, or may discontinue ongoing Sessions, if we determine that:

  • The Services offered through Unbound are not appropriate for your needs;

  • Your situation involves mental health conditions, mood disorders, psychiatric needs, or levels of distress that fall outside the scope of coaching or the Rapid Rewire Method;

  • You present symptoms or behaviors indicating a need for licensed medical or mental health treatment;

  • You express active suicidal thoughts, self-harm intentions, or pose a danger to yourself or others.

Unbound, LLC and its Specialists are not licensed crisis or mental health providers, and are therefore not legally or clinically able to support individuals requiring emergency or psychiatric care.

12.2 Recommendation to Seek Professional or Emergency Support

If Unbound, LLC or a Specialist believes your needs exceed what we can safely or ethically provide, you may be advised to seek care from:

  • A licensed mental health professional;

  • A physician or psychiatrist;

  • Crisis intervention services;

  • Emergency medical services or 911.

Such a referral or recommendation does not create any obligation for Unbound, LLC to continue providing Services.

12.3 Client Conduct

Unbound, LLC may also refuse or discontinue Services for reasons including, but not limited to:

  • Abusive, threatening, or unsafe behavior;

  • Harassment of Specialists, staff, or other users;

  • Use of hate speech or discriminatory language;

  • Repeated boundary violations;

  • Substance impairment impacting the ability to participate safely.

12.4 No Liability for Refusal or Termination

Unbound, LLC shall not be liable for any loss, harm, or inconvenience resulting from a decision to refuse, suspend, or terminate Services under this section. Any unused eligible session credits will be handled in accordance with the Refund Policy in Section 6.

13. Intellectual Property

All content on the Site and in the Services, including text, graphics, logos, images, audio, video, software, processes, tools, frameworks, and other materials (collectively, “Content”), is owned by or licensed to Unbound or its licensors and is protected by intellectual property laws.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Content solely for your personal, non-commercial use in connection with the Services.

You may not:

  • Copy, reproduce, modify, adapt, distribute, or create derivative works based on the Site, the Services, or any Content;

  • Use any trademarks, service marks, or logos of Unbound without our prior written consent;

  • Upload, input, train, or otherwise use any Content in artificial intelligence (AI) or machine-learning tools or systems for training, analysis, modeling, or any other purpose.

Unauthorized use may result in termination of access and legal action.

14. Third-Party Links

The Site may contain links to third-party websites or resources. We do not control, endorse, or assume any responsibility for any third-party sites, products, or services. Your use of such sites is at your own risk and subject to the terms and policies of those third parties.

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

UNBOUND, LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SPECIALISTS SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;

  • ANY WARRANTY THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;

  • ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY INFORMATION OR RESULTS OBTAINED THROUGH THE SERVICES.

No information or advice obtained through the Site or Services creates any warranty or guarantee of professional, medical, psychological, or therapeutic results. You use the Site and Services at your own risk.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNBOUND AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND SPECIALISTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR SERVICES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF UNBOUND TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES EXCEED THE TOTAL AMOUNT YOU ACTUALLY PAID TO UNBOUND FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100) IF NO SUCH PAYMENTS WERE MADE.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In such cases, the limitations will apply to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless Unbound, LLC, along with its owners, officers, employees, contractors, affiliates, and Specialists, from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) that arise out of or relate to:

  • Your use of the Site or Services;

  • Your interactions or disputes with any Specialist or third party;

  • Your violation of this Agreement; or

  • Your violation of any rights of any third party.

18. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to this Agreement or your use of the Site or Services (a “Dispute”) shall be resolved through binding arbitration on an individual basis, rather than in court, except that you and Unbound may seek equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property or confidential information.

The arbitration shall be conducted by the American Arbitration Association (“AAA”) under its applicable rules. The seat and venue of arbitration shall be Denver, Colorado, unless otherwise required by law.

Each party will bear its own attorneys’ fees and costs, and share equally in any arbitration fees, subject to any contrary requirements of applicable law.

Class Action and Jury Trial Waiver
To the maximum extent permitted by law:

  • You and Unbound agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

  • You and Unbound waive any right to a jury trial.

If a court determines that any part of this arbitration or class action waiver provision is unenforceable as to a particular claim, then that claim (and only that claim) must be severed and resolved in court, and the remainder of this section shall still apply.

19. Changes to This Agreement

We may update or modify this Agreement from time to time. When we do, we will update the “Last Updated” date at the top of this page and may provide additional notice as required by law.

Your continued use of the Site or Services after any changes become effective constitutes your acceptance of the revised Agreement. If you do not agree to the changes, you must stop using the Site and Services.

20. Miscellaneous

  • Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles.

  • Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • No Waiver: Our failure to enforce any right or provision under this Agreement shall not be deemed a waiver of that right or provision.

  • Assignment: You may not assign or transfer this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement at any time.

  • Entire Agreement: This Agreement, together with our Privacy Policy, the Unbound Client Services Agreement (if applicable), and any additional terms presented at the time of purchase, constitutes the entire agreement between you and Unbound regarding your use of the Site and Services.

21. Contact Us

If you have questions about this Agreement, please contact us at:

Unbound, LLC
Email: [email protected]

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